Q. I forgot to add something to my order before I finished it; can I add it to my order?
A. Please notify us by phone or e-mail as soon as possible and we will try and arrange for any additional items to be added to the order.
Q. How do I cancel my order?
A. If you decide you do not want the goods you have ordered after you have made payment or received them, please let us know in writing or via e-mail and return the goods to the address shown on this website. Please note that returned goods must be returned to us in their original state (unopened and undamaged) for a refund to be granted.
The value of the goods returned will be refunded to you one working day after we have received the items in their original state. Please note that we are not responsible for the postage incurred if you choose to return goods to us, and nor will we refund any postage costs you paid to have the goods sent to you at the time of placing the order.
Q: Do you do custom builds?
A: Absolutely! Just e-mail or call us with your requirements and we will undertake any requests. We always do design work for you first so you can see what your board/boards will look like prior to purchasing.
Q: Who do I contact about a problem with an order?
A: If you have a problem with an order please contact us on 01305 776350 or send us an e-mail at firstname.lastname@example.org and we will do our best to rectify the situation as soon as possible.
Q: What are your processing / delivery schedules?
A: Boards are currently made to order unless they are the Cracked Plain boards in which case they are dispatched within 2 working days of your payment clearance where all items are in stock, please allow up to 2 weeks for all other boards. You will be sent a notification of dispatch e-mail as soon as your order has been sent out.
All of our boards and large accessories are sent through a courier. We will provide you with a link to their website and tracking number so you can check the progress of your order. Small accessories are sent through standard 1st class post and cannot be tracked unless you have opted for Express shipping.
In some cases there may be items on your order that are out of stock. In this instance you will be informed and offered the option to divide the order, with stocked items being sent straight away, or waiting for all items to become available before dispatch is made. We will provide you with an estimated date on out of stock items.
Postage within the UK generally takes up to 3 working days. Overseas orders will vary depending on destination, but usually takes between 1-2 weeks.
Q: What should I do if I my order has not arrived?
A: If your order has not been received within 5 working days after receiving your dispatch notification (or 14 working days for orders outside the UK), you should advise us in writing or by email and replacement items will be dispatched. Please note that for small accessories we cannot offer a refund, only replacement items, unless you opted for Express shipping.